Enabling clarity so that people serving brands can maximize their influence in the marketplace
In the business world, profit is undoubtedly crucial. But what if your relentless pursuit of profit starts eroding the very foundation upon which your business stands? When an organization becomes more profit-driven than solution-driven, it inadvertently becomes anti-customer. Here are some glaring signs that your brand might be heading down that perilous path and what you can do to steer it back on course.
To excel, it is not enough to superficially understand your product or service. You need to journey through your organization’s internal ecosystem, from the initial spark of ideation to the grand rollout or seamless service delivery.
In the world of social media, Twitter has always been at the center of drama and challenges, even before Elon Musk stepped into the picture. Despite its strong brand equity, (as at July 2023, Twitter’s market cap is at $41 billion) the platform has faced its fair share of ups and downs, not to mention the rising competition from Instagram’s Threads. Despite the negative wrap from industry experts, media and public, Elon Musk’s decision to rebrand Twitter might seem like a radical move, but it could be just what the platform needs for a fresh start under its innovative owner.
Referrals are a powerful driver of sustainable growth. One moment we are talking about how Twitter is losing the plot, the next Threads from nowhere hits over 70 million sign ups and still counting! That is how powerful referrals can get. I do not recall seeing any aggressive ad campaign behind it. By focusing on four key actions, you too can harness the potential of referrals and build a thriving business that stands the test of time.
It is disheartening to see how many individuals have become accustomed to poor service. They have grown so accustomed to receiving subpar treatment that they may even castigate those who stand up or speak out against it. This normalization of mediocrity perpetuates a cycle of complacency, preventing any meaningful change from taking place.
In today’s highly competitive business landscape, customer experience (CX) has emerged as a key differentiator for companies across industries … Customers come to businesses with certain expectations regarding the products or services they receive. Handling these expectations is crucial to building trust and establishing a long-term relationship with customers. Even if the solution to their problem is not immediately apparent, it is essential to reassure customers …
It is advised that a leader should not be engaged in every single project. That is an invitation to burnout. And delegation that ends in burnout is a prevalent problem, and it can lead to demotivation, loss of productivity, and even high staff turnover.
To avoid delegation that ends in burnout, it is crucial …
Traditionally, sales has been viewed as a one-way street, where the seller presents their product or service and the buyer either purchases it or not. However, in today’s market, this approach is no longer sustainable. Customers want more than just a product or service; they want solutions to their problems. Therefore, people in sales must be open to problem-solving and have a deeper understanding of the customer’s needs and how they can solve their problems. If all you have to offer your clients is products and services and more of the same, plus subscriptions, you will lose credibility.
In my last article, I write about when to start looking for another job. In this piece, I will be
I shall be dedicating this month to self-love. This is the month of love, and one of the greatest ways