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Why Customer Experience Beats Price Wars in Achieving Business Success 

Recently, the CEO of Nigerian Airline Air Peace Allen Onyema expressed concerns over international competitors lowering their prices to frustrate them out of business. This scenario prompts the question: Is price the only way to compete? Instead, focusing on what customers truly value—be it more generous luggage allowances, empathetic customer service, local delicacies, or unique concierge services—can differentiate an airline in a crowded market. 

Nurturing Your Support System: Key Pillars for Success

Support systems serve as the bedrock for realising our dreams, providing invaluable assistance and guidance at every stage of our journey. Let us dissect the three key types of support systems. 

Let us start with the forming System. These are the individuals who recognise our potential even before we do. They spot our talents and abilities, often offering opportunities that propel us towards our goals.

ATTAINING SUCCESS: STRATEGIES FOR DEALING WITH DETRACTORS ALONG THE WAY 

In our prior discussion concerning self-leadership, we delved into the essential pillars assisting individuals through arduous periods. Our attention now turns to detractors, those who may impede our path to success. This exploration will reveal the identity of detractors, methodologies for engagement, and strategies to adeptly navigate around them.

How does one identify detractors? Manifesting in various guises, each presents unique challenges and requires specific strategies for navigation. Discerning their motivations and behaviours is crucial for mitigating their impact.

Key Pillars of Self-Leadership for Unprecedented Growth 

The wisdom shared in the Book of Proverbs holds true – “As a man thinketh, so is he.” Your journey begins with your mindset. Shed limiting thoughts and beliefs that shackle your potential. Athletes like Michael Jordan, the late Kobe Bryant, and Tiger Woods attribute their success to a mindset that perseveres through temporary pain and delays for gratification. These athletes were not necessarily the most naturally gifted; their mindset was simply different. The self-led must shift from a survival mindset to one focused on making a lasting impact and witness the transformative power of your thoughts. 

SELF-LEADERSHIP & MASTERING RESILIENCE

Amidst prevailing uncertainties today, many grapple with discovering their purpose, achieving ambitions, or simply regaining stability. This juncture demands introspection and the exercise of self-leadership, which I interpret as the deliberate process of managing one’s internal fortitude to uplift oneself, leveraging available resources for support throughout the journey. Within this article, I aim to explore three pivotal aspects: oneself, one’s support system, and potential detractors.