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YOUR MEETINGS ARE NOT AS EFFECTIVE AS YOU THINK

Does your team meet a bit too often? Are conversations dominated by a few people? Do the conversations tend to lose focus? Is the environment such that participants rarely engage with the content of the agenda and the ideas with critical thinking? Are you, the leader the one doing a majority of the talking? These are the signs that your meetings are not as effective as you think.

LEADERSHIP LESSONS FROM THE ABSALOM TRAGEDY

What has Absalom’s story got to do with leading in a crisis you may ask? Today, a lot of citizens, particularly the younger ones are bitter, aggrieved, have no iota of trust for the government. Some if given the opportunity will burn the country to the ground. How did we get here? Are we posturing on collectively healing and carrying everyone along? It does not feel so. Let us dig in.

ON DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCE

“Solving problems is very underrated skill in business. Most sales associate just want to sell an item and move on. They avoid resolving problems like it’s a pothole. Employers must also reward solving problems like they reward sales volumes. One of the many ways to brand loyalty is by handing and solving problems. And they usually come in form of mistakes, negligence and the like. The good thing is that customers will quickly forget your mistakes as soon as you resolve it”